At Yistao, we are committed to your satisfaction with every product you purchase through our Amazon store. Should you need to return a product or request a refund, we adhere to the following guidelines:

Eligibility for Return: Products must be returned in new and unused condition, with all original packaging and accessories intact.

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Timeframe for Returns: We encourage you to initiate a return within 30 days of receiving your order.

Return Process: To begin the return process, please visit your Amazon order history and follow the prompts to request a return. Amazon will provide you with instructions on how to package and ship your item.

Refund Processing: Once Amazon receives and inspects the returned item, they will process your refund according to their policy. Refunds will be issued to the original method of payment.

Shipping Costs: If the return is a result of our error (e.g., defective or incorrect item sent), we will cover the return shipping costs. Otherwise, the customer is responsible for return shipping fees.​​

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Restocking Fees: There are no restocking fees for returns unless the product is returned in a condition that is not in accordance with our return policy.

Exceptions: Certain products may have specific return policies due to their nature or other factors. These will be clearly communicated on the product page.

Refund Completion: Refunds are typically processed within a few days after Amazon receives and inspects the returned item, but please allow up to 10 business days for the refund to reflect in your account.

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For detailed information and specific terms, please refer to Amazon's return and refund policy.